Semarang- Vocational School presents library service innovation by launching Ask the Librarian through WhatsApp Business, allowing users to access information quickly, easily, and flexibly without coming directly to the library.
Diponegoro University Vocational School Library is an institution that aims to support the learning and research process in the academic environment. It is located at Jl. Prof. H. Soedarto, SH, Tembalang, Semarang, the library provides a wide range of quality information collections, including textbooks, scientific journals, and digital resources such as e-books and online databases.
Established on October 23, 2022, and inaugurated by the rector of Diponegoro University, represented by Vice Rector IV Prof. Ambariyanto, the library continues to innovate in its services and collections to meet the needs of students and staff, with a vision to become a center for superior and international Vocational (Applied) education and a mission to organize applied education to produce competent and professional graduates by the demands of the global world. Library services include book loans, access to e-journals and e-books, and comfortable reading room facilities.
Undip Vocational School Library now presents the latest innovation in library services by launching Ask a Librarian through WhatsApp Business. This service is designed to provide convenience for users in accessing information anytime and anywhere.
This service is based on WhatsApp Business, which has been prepared to respond to user questions quickly. Users can message the library’s official WhatsApp number at wa.me/+6285248429423. The librarian will provide answers according to the request, such as book availability or other service guidelines.
The presence of Tanya Pustawan is expected to reduce queues at the service desk and make it easier for users to get information instantly. In addition, librarians can focus more on tasks requiring direct interaction.
With this service, the SV library hopes more users will utilize digital facilities to support their literacy needs. This feature will continue to be developed to be more interactive and handle more requests.
This service was officially released on February 10, 2025, a joint project of Library and Information Science students carrying out job training. This service can be used during library operating hours: Monday-Thursday at 08.00-16.00 WIB and Friday at 08.00-16.30. For users who want to try this service, save the SV Library WhatsApp number and start chatting by typing “Hello” or other questions needed. Enjoy the convenience of library services in the palm of your hand!